Crystal Bouquet
Shipping & Return Policies
Shipping
All items are shipped via USPS insured Priority mail.
We track all of our shipments and will notify you when your order has been mailed.
Delivery times vary by style and are indicated on each description page.
 Rush orders are sometimes available & we will be happy to accommodate you if we can.

Delivery prices are valid for all the USA shipments:
 (International customers* please contact us for a price quote)
*See International Orders Comments Below.
         Bouquets & Bouquet Stems - $12.00        
Overnight Shipping- $24.00
We want you to feel confident about the colors that you order
Without an order, bead & ribbon packages are available for a fee of $15.00* including postage in the USA 
for beads & ribbon colors for the styles you are interested in.  
If your order is over $85.00, this $15.00 fee will be deducted if you place an order afterwards.
*Up to 10 beads are included. Add 75 cents for each additional bead. 
*There is no limit on tulle swatches or veil edgings.  

If you place an order first, we will send samples at no charge upon request however, 
if the order is canceled or returned, the $15.00 charge will be deducted from your refund.

Our Privacy Policy
We do not release our customers' information to anyone under any circumstances!
We try to offer you the best possible prices for custom designs.
Our prices are based on the materials used, the time involved in making your bouquet, and the economics of communicating mostly via email and through the mail for approvals. We have found that all of our brides have been very happy with this process! Though some phone calls will be absolutely necessary, if we feel that there are more phone calls involved than have been priced into your headpiece, the cost of those calls will need to be added to your bill and we will discuss this with you. Thanks for understanding. 
Special Order Pricing
Photographs
We love getting, and greatly appreciate, any pictures 
sent to us after your special day! 
Unless otherwise stated,
sending us pictures of our items being worn on your wedding day expresses and implies permission to use those pictures on this website: www.headpieceheaven.com, without any expectation of compensation.
~ Thank you so much! ~
Layaway Plans
We are happy to work with you on a customized layaway plan.
Layaway items will not be put on hold until we have received 10% of the purchase price, and will not be started in our manufacturing process, until we have received 50% of the purchase price. After your initial 10% payment you are welcome to set your own payment schedule.
Layaway items will not be shipped until they are paid in full. Please see our return policy.
We will not be responsible for layaway items or special orders that are abandoned for 6 months after the wedding date on your invoice. 
If we receive no response from email attempts to contact you, your deposits and items will be forfeited...
Bouquet Return Policy
All bouquets are made to order. We advise you to make your selections very carefully.
See our helpful bead sample package policy below.
Most suppliers do not accept returns on this item at all. We offer what we feel is a fair return policy:
1. Anything in our Swarovski bouquet collection that is made in basic colors*, with the exception of all Czech crystal bouquets and accessories, sample sale items, special order bouquets**,and rush orders may be returned for a full refund minus a restocking fee equal to 25% of the selling price plus shipping costs. The return must be postmarked no later than 3 business days after you receive the shipment. Since we track all of our shipments, we adhere strictly to this policy. You must email us for a return authorization. We cannot help you with this over the phone. 
Packages without valid authorization numbers will be refused. There are no exceptions.  All items obviously must be returned in the same new & perfect condition in which you received them in. If they are not repackaged the way you received them and are returned damaged, we may need to deduct an additional $20.00 refurbishing fee.
*Basic colors are white or ivory pearls and clear or iridescent crystals. Please see our Bead Samples policy below.
** If changes have been made to a style which are not specified as an option on the style/price page, this item will be considered a "Special Order". Please see point #3.
** *Layaway items follow the same policy but, since we do not charge interest, will also incur a restocking fee equal to 25% of the item's selling price.  
****There may be a $25.00 restocking fee deducted from your return for transactions that are outside of our normal policy to covered incurred expenses.  

2. Without an order, bead & tulle packages are available for a fee of $15.00 including postage for as many beads & swatches as you need for the styles you are interested in.  If your order is over $75.00, the $15.00 fee will be deducted if you place an order afterwards. 
If you place an order first, we will send samples at no charge however, if the order is cancelled or returned, the $15.00 charge will be deducted from your refund.

3Because the bride will be very involved in the creation of special orders, they are final sale and not refundable or exchangeable.

4. Since we begin the work on your bouquet order immediately, orders that are canceled more than 3 days past your order date will be subject to the above return policy. 

5.  Errors made by Headpiece Heaven will be replaced at our expense once the original shipment is returned to us.

6.  We consider placement of any orders to be your confirmation that you have read and understand our return policy. 
 Bead Sample Packages
Rush Orders
We are happy to accommodate rush orders whenever possible.
We do not charge an additional rush fee as many other web sites do, 
but we do require that you upgrade to overnight shipping. 
Please email us if you need a rush order. 
International Orders
Please note:
We ship to most, but not all, countries.
You may be subject to import duties, taxes, and/or customs fees which may be imposed by your local government when you receive your package. You will be  responsible for paying any additional charges for customs clearance. Please contact your local post office or customs office to inquire about these charges.